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Careers & workplace advice from Hays

Change is good. It’s also terrifying. From school, college and right up to your working life, starting somewhere new can be daunting, however friendly your new colleagues are and however great the opportunity. When it comes to starting a new job, I have seen the most (seemingly) confident people get thrown off by that new job anxiety, and I’m not surprised. 

If you are starting a new job you are to a certain extent, taking a leap of faith. You have made a commitment to take on new tasks, work with different colleagues, all within a completely unfamiliar environment. This decision is based solely on the research you have done and the information you have been given in the interview room. There’s a lot you still don’t know about what’s to come and what to expect.

Nevertheless, letting this new job anxiety spiral out of control can have a negative impact on your “breaking in” period. It will affect your focus and will, therefore, damage your ability to concentrate properly during your inductions, introductions, as well as take in new information.

With this in mind, before you start your new job, it’s important that you anticipate what you will likely be most worried about and how you plan to overcome these fears. This will help you to stay calm and positive ahead of your first day. So which “what if” scenarios are most likely to creep up on you, and how can you approach them in a positive, practical way?

What if the commute is too much?

Whether it’s a long drive or a busy train line, you might be dreading that commute. It’s unfamiliar and longer than your last one – what if it wears you out? My advice here is to be positive because it will get easier once the journey is more familiar and you are in a routine. In the meantime, do what you can to make every journey as relaxing as possible.

First and foremost, be organised. Plan your commute, and maybe do a practice run during rush hour before your first day, just so you know what to expect. Leave early to ensure you don’t get stressed and flustered over any unexpected delays. Think about how you can pass the time, and even be productive; whether it’s speaking to someone you have been meaning to catch up with over the phone for a while, reading a book, or listening to a podcast. If you are organised about your journey, it will become one less thing to worry about, and you may even look forward to it.

What if I don’t know what to do for my lunch break?

The short answer is, use it. It is important for your own productivity that you take some time to recharge, refuel and relax.

If you haven’t brought lunch into work, ask for recommendations from your colleagues on where to get food. One of them may invite you to join them, but don’t be offended if they don’t. Some people like to have their break to themselves and it’s nothing personal. If you do go out for lunch then stretch your legs, get some fresh air and give yourself plenty of time to get back. Don’t worry about taking a lunch break despite being new. This is your time to give your brain a break from taking in all that information, whilst recharging your batteries.

What if I feel like a spare part?

Some bosses won’t give you much to do during the first few weeks, and whilst this is probably because they are trying to ease you in gently, it can result in you feeling like a spare part. As a new starter, you will naturally want to feel useful and of value right off the bat, proving that you were a worthy hire and are keen to get stuck in. However, it’s important to be patient and remember that a steady workflow will come in time.

Use this period to do the things that you won’t necessarily get time to do once you get into the role, from researching more about the business; such as reading product literature and the company website, to the more administrative tasks; such as setting up your email signature, desktop folders and google alerts.

It may also be worth your while to try and identify any small tasks and administrative jobs you could do to help out your colleagues. Just be sure to check with your boss that they are happy for you to do these. In being patient whilst showing a willingness to help out, you will strike the perfect balance between being proactive, but also not trying to run before you can walk.

What if I don’t understand some elements of the business?

During those early days, you will be bombarded with brand new information to learn; from the products and services of the business to the processes and programmes used during day-to-day office life. It may take a while to fully understand how everything works, so, if there’s something you can’t wrap your head around then just stay calm, take notes and don’t be afraid to ask questions, even if it’s something that has been explained before. Your colleagues will remember what it’s like to be new and should be patient with you.

It is also worth remembering that often when somebody theoretically explains something to you, it’s difficult to grasp how it works in practice. It may take doing a task where you have to apply this knowledge before you can fully comprehend how it works.

With this in mind, ask for a chance to apply what you have been taught in practice to see how much you understand. In asking questions and for a chance to demonstrate your understanding, you show proactivity, self-awareness and diligence. As long as you are doing this, you give yourself the best chance of grasping new concepts, but there’s no need to panic if you don’t get it straight away.

What if I make mistakes?

Following on from your training and induction period, you will gradually start to be given tasks to complete. Remember that nobody is expecting perfection straight away. Take your time with each task to make sure you get it right and get your boss to check over your first few pieces of work and give you feedback.

If you do make an error, don’t panic and try to conceal it. Be honest and transparent, and learn from the mistake for next time. Again, now is the time where you can afford to make mistakes, you’re new so people will be patient and understanding. In short, instead of worrying about making mistakes, think about how you plan to handle them if and when they occur.

What if I don’t fit in?

One of the most intimidating things about starting a new job is the prospect of not fitting in with your colleagues. When you join, yes, people will have their own inside jokes, anecdotes and dynamics, but try not to feel left out. This isn’t intentional. These colleagues have simply worked together a while and this rapport has built naturally. All you can do is be friendly, make an effort with everyone and give it time.

Do your best to remember names and job titles, and if this is something you usually struggle with, sketch out the seating plan of the office with the names and job titles of the people who sit in each place. Make an effort to talk to people, and take advantage of any opportunities to socialise, even if it’s just making tea at the same time as one of your colleagues to give you the chance to strike up a conversation.

It often takes a while to feel fully part of a team, so don’t worry too much about this. All you can do is stay positive, not take anything personally and maintain a friendly and sociable demeanour.

What if I’m compared to my predecessor?

You may have caught wind of the fact your predecessor was really good at their job. Your colleagues may be openly nostalgic about their former colleague, talking about how great they were or how much they miss them. Again, try not to take this too personally and remember that the fact that they set a high standard for this role, speaks volumes about how good you must be in order to have been offered it. You were hired on your potential. Your boss and colleagues know that it will be a while before you get up to scratch with someone who has months, maybe years of experience on you.

Whilst you should try and ascertain what they did well and how they did it, remember you will have attributes which they didn’t possess. Therefore don’t try too hard to replicate your predecessor, instead focus on which unique, differentiating qualities you can bring to the role.

In summary, letting your worries get the better of you before and during those first few weeks on the job can have a negative impact on how well you settle in. It allows for the above ‘what if’s’ and worries to take hold and affect your concentration, confidence and overall performance.

However, if you take my above advice as reassurance that you are probably being too hard on yourself, and that you simply need to stay positive, communicative and organised, I am sure you can have a successful “breaking in” period which leads on to a healthy, happy career within the role.

Starting a new job soon? Read our tips and advice to ensure you get off to a strong start. 

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Reaching a leadership position at such a young age is a great accolade and one which you should be immensely proud of. You are now in a more influential position than many of your peers and are continuing to rise up the ranks within your company. Nevertheless, there will be times when you feel completely out of your depth, and that’s natural. Believe me, we’ve all been there.

You may find yourself wondering if you are well placed to weigh in on major discussions, given that you have fewer years’ experience than your counterparts. You might be afraid to ask for help or guidance, as you think this will just prove to those around you that are too young for this role. You may also question whether people will listen to you or take you seriously because of your age.

If this sounds like you, then I urge you to understand that it can, in fact, be beneficial to experience self-doubt as a young leader. After all, if this self-doubt is honed into self-awareness, the ability to acknowledge your flaws, and motivation to overcome these flaws, you will find yourself constantly growing and becoming a better leader. The trick is to tackle these doubts head on, with a problem-solving and proactive attitude. So how can you do this?

Know your skills and attributes

Before you do anything else, know and believe in your unique value. You must have some pretty strong skills and attributes to be appointed to a leadership position at such a young age. What were these skills, and how can you be sure to bring these to your new leadership role every day?

Realise what you can bring to the table as a young leader

As a young leader, there are things you can offer which your older, more experienced counterparts cannot. For example, a recent study conducted by Harvard Business Review found that the lack of experience found in younger leaders often equates to a lack of cynicism. Therefore, younger leaders are more likely to maintain an optimistic outlook and welcome change and innovation. When you take this into consideration, the main cause of your self-doubt is actually one of the attributes which make you invaluable as a leader.

In addition, you can offer up a fresh, outside point of view.  Firstly, this is because, as a young leader, you are less bound by the same long-standing unquestioned norms and inherited practices as your counterparts. Secondly, it wasn’t that long ago since you were interacting with the more junior people within your organisation. These people are typically the employees with more customer facing roles and are therefore able to offer a more customer-centric, insightful perspective.  Considering your recent exposure to these people,  you can channel this perspective, overcome the disconnect between junior and senior staff, and contribute some valuable insights.

Whilst you should appreciate which skills and perspectives you can add as a young leader, stay conscious of the fact that one of the great things about young leaders, is that they are typically more committed to constant improvement. As such, follow the below steps.

Honestly identify what your skills gaps are

There may be certain gaps in your knowledge, which are getting in the way of you being fully confident in your leadership abilities. Be honest with yourself and make a plan to bridge these gaps. Don’t be scared to look to whomever you report into for support, be it in the form of some refresher training or going on a course.

It is also important that you be patient with yourself. You were put in this position on the premise of your current leadership skills but also on your potential. Therefore nobody expects you to know everything straight away. What they do expect, is for you to continuously work towards bridging these gaps, ensuring that you are constantly improving. This is something all good leaders will do, regardless of their age and experience. As my colleague Dirk outlines in one of his articles, nobody is too senior to learn something new.

In short, take control of the self-doubt surrounding your knowledge gaps, by finding practical ways to bridge them and by being patient with yourself, accepting the fact that this will take time.

Find a mentor

Another good way to tackle your self-doubts is to find an established leader who was once in your shoes and can provide you with some guidance and reassurance for when you are doubting yourself.

Is there anyone you particularly look up to, whether it is a globally renowned business leader or somebody within your organisation? How could you learn from these people? For example, some organisations will offer mentoring programmes, whereby you can frequently have one to ones with your mentor and discuss any situations which you are struggling to navigate. Many well-known leaders will also publish LinkedIn Influencer blogs and books, sharing the struggles that they experienced during their early days as a leader, and how they overcame them.

Seek counsel from somebody who was once where you are, realise that they had the same or similar anxieties. Take advantage of the fact that they are now here to help you with your self-doubts.

Trust your gut

Just because you are following the above steps in order to continuously grow, that doesn’t mean you should lead with any less self-belief than those around you. Yes, you are young, but that doesn’t mean the decisions you make are wrong by default. As I mentioned before, you clearly already have some strong leadership skills at your disposal, or else you wouldn’t have been appointed to your position. You can also offer a unique perspective and attitude which your counterparts may not possess.

Use this knowledge as reassurance in trusting your gut and believing in what you are saying or doing when leading others. At times, you may be wrong, you may make mistakes and people may disagree with you. Learning from these experiences is what shapes the more fully fledged leaders whom you look up to.

In sum, the key to tackling those self-doubts as a young leader is to understand that you were placed in your position based on your unique skills, insights and perspectives, but also your potential to develop whilst in the role. With this in mind, be patient, committed to self-improvement, and confident when leading others knowing that mistakes and disagreements are what will mould you into a stronger, better-established leader.

Want to further hone your leadership skills? Our leadership tips and advice will help you become the leader you want to be
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The ‘Internet of Things’, or IoT, is changing every single aspect of our lives at a rapid pace. It’s connectivity on a worldwide scale – and this presents an incredibly exciting business opportunity.

The IoT’s growth rate is equally incredible as Gartner predicts that by 2020, so in less than three years’ time, there will be more than 26 billion connected devices. This shared connectivity means we as human beings, and our devices, are far more connected than ever before.

And this represents a huge opportunity for your organisation, but only if you have developers with the right capabilities and skills to exploit it.

What skills will my business need to reap the rewards of the IoT?

The IoT has opened the floodgates to an unprecedented demand for a range of technical skills. There has been an increase in demand for workers with tech skills related to the IoT, including business consulting, Apple’s Swift programming language, Big Data analytics, machine learning and traditional coding languages such as AngularJS and Node.js, according to the IoT Institute.

IoT markets are also interdependent and this means that developers will need to work across industry boundaries, according to a recent report from VisionMobile. It concludes that: “developers are a driving force in every IoT industry and a source of competitive advantage.” As such, the app sector, in particular, will be significantly affected by this borderless IoT landscape.

The IoT prompts increasingly sophisticated apps

This proliferation of connectivity has created endless opportunities to create even more intelligent apps, both for personal and business use.

For personal use, we now use apps to make our homes smarter. Amazon Echo is a clear example here. This smart speaker integrates a personal voice assistant named Alexa who can answer your questions and take basic commands. Key recent additions include support for Nest and WEMO to control smart home devices. The UK version even lets you order your favourite takeaway through the Just Eat app.

Our cars are also getting smarter – connecting to your office calendar and navigating the quickest route to your next meeting. More than 380 million connected cars are predicted to be on the road by 2020, up from 36 million in 2015, according to BI Intelligence.

Smart cities are also a very real possibility where connectivity across different facilities improves the efficiency of services to seamlessly meet residents’ needs. It’s not the stuff of science fiction either – Barcelona, for example, recently implemented a number of IoT initiatives to help enhance transport and environmental activities.

How will the IoT impact on app developers?

Under the IoT, apps have evolved from only connecting to and communicating with one mobile operating system to connecting to a myriad of devices. Therefore, app development and programming will become a far more specialised, and in-demand, skill. We predict the following impact on app developers:

1. App developers will need to embrace an increasingly diverse and adaptable skill set
Apps must be designed for flexibility to remain relevant. With the advent of new technology, the app must not become obsolete as it will, most likely, need to connect to this new technology via the IoT.

As a result, the skills of your app developers need to be equally flexible, and they should be committed to investing in their own development, with the support of you. An analysis of your current development teams should highlight any skills gaps so you can plan accordingly.

2. Third party software is important
It makes sense to build an application on top of a ready-made “IoT platform” to reduce development time and to communicate with as many “things” produced by as many manufacturers as possible.

This doesn’t let app developers off the hook though – they will need to understand how to connect to these third-party platforms, probably using a diverse range of APIs. For example, a developer may need to write connectors in JavaScript that allow new things to communicate with the platform as manufacturers develop them.

3. Security is paramount
The unsurpassed connectivity of the IoT gives cyber criminals a new vulnerability to exploit and developers must build security into the heart of every app. For example, the “Mirai” malware specialises in infecting IoT devices and was made open source last year. Shortly after this release, a massive botnet-powered DDoS attack disrupted GitHub, Spotify and Twitter.

Yet, more than 80% of IT decision makers said they lack cyber security skills within their business, according to a recent report from Intel Security. Part of the problem is a lack of adequate cyber-security training for developers. We expect to see a huge surge in demand for IT security skills and training to redress this imbalance and DDoS strategies, in particular, will play a pivotal role.

4. Mobile development will also grow
The IoT application that the end user interacts with could be a web app, an enterprise application or a mobile app.

A mobile app seems a natural fit for the IoT as your smartphone is already your communications hub. We expect to see growth in the mobile app development sector to complement the growth of the IoT sector.

Hybrid apps are a good match for the IoT. The app is hosted inside a native application that uses a mobile platform’s WebView. In other words, the bulk of the app is built using cross-compatible web technologies, such as HTML5, CSS and Javascript – the same languages used to write web apps. Some native code is used, however, to allow the app to access the wider functionality of the device and produce a more refined user experience.

What does IoT mean for companies recruiting for app developers?

Essentially, there’s not currently enough talent with the right skills to manage and execute on IoT projects. So, if your company is planning to focus its recruitment on IoT app development, I urge you to amend your hiring requirements to find the right people with the right mix of skills to bring the IoT into your organisation.

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Whether it’s been two hours or two days, time is dragging ever since you had that interview. You are sitting by the phone willing it to ring with some good news. You know that this job is a great opportunity, and hopefully, your eagerness and suitability came across in the interview room, but you can never quite be sure.

Continue reading The best and worst things you can do following your interview

So you have a vacancy to fill, a shortlist of applicants who are mid-way through the interview process, and you want to get this right.  There is one candidate in particular who stands out and you have a gut feel swaying you towards them, but hiring them would be risky. Whether it’s a gap on their CV or the fact that they don’t have enough industry experience, something is stopping you from making that offer.

Continue reading Six of the best risks you can take when hiring new talent

In 2017, International Women’s Day called for us to #BeBoldForChange. Perhaps one of the boldest suggestions I’ve seen is the offering and acceptance of equal parental leave and flexible working options without career consequences for women and men.

It’s not the concept of parental leave and flexible working that’s bold; it’s the shift in thinking required for employers and employees to accept that parental leave and flexible working should be the norm for male parents too. If we can do that, female representation in the workplace should improve.

In fact, 81 percent of respondents surveyed recently said shared parental leave and child rearing responsibility would help break down unconscious biases and improve gender diversity in the workplace.

Yet just 19 percent said their organisation offers parental leave for male employees on equal terms to female employees, most men rarely take all the parental leave they’re entitled to and less than five percent of men currently work flexibly.

But there’s a big step between talking and doing. And while there’s a lot of issues I could write about in relation to this topic, I’m going to focus on just one today: how a working dad (or mum for that matter) can balance professional and parenting priorities.

While I don’t claim to have the perfect balance, after 19 years as a working parent (and I’ve been lucky enough to share the parenting responsibility equally with my husband) I am able to offer up some tips for dads (and mums) who are looking to enter the crazy and unpredictable world of being a working parent.

Don’t listen to the naysayers

It’s still rare for male employees to be offered let alone take their full amount of parent leave, so expect to receive comments (even from total strangers) of disbelief at your decision. When I had my first child and returned to work after four months, this would happen to me too. I’d smile and then walk away.

Thankfully cultural norms have shifted for women, as they are now,  slowly, starting to for men. You only have to look as far as LinkedIn to see the number of professional men who list ‘stay at home dad’ as a current or former role on their profile. Even Lego’s introduction of a stay-at-home dad figure, portraying a man pushing a baby stroller, helps move us one step closer to accepting that men can work flexibly for family reasons, just as women can.

You can’t succeed every time

This may not be a headline-grabbing tip, but I think it’s important to acknowledge that your careful planning will, occasionally, fall to pieces. Don’t set expectations too high for yourself and know there will be days when things don’t go as predicted.

For instance, your toddler’s rash will ban them from their childcare centre for 48 hours, outbreaks of head lice will see you rushing to a pharmacy on your way to school pickup, and you’ll be invited to a seemingly endless number of recorder recitals, information sessions, book parades and assembly presentations – most of which come with very little notice. The point is, be flexible and don’t blame yourself when your well-intended plans fall apart.

Plan

Speaking of plans, I couldn’t live without my diary and to-do list. At work, they keep me productive, ensure I don’t miss an important task because I’ve been awake half the night with a sick child and let me leave the office knowing that the important tasks for the day are completed so that work won’t impede on family time. Similarly, at home, our family planner ensures everyone is where they need to be when they need to be with the right equipment.

Set expectations at home

Even young children can learn the value of being organised and resilient. From packing their own lunch box and school bag, to independently completing their homework and additional projects on time- taking responsibility for important tasks helps develop skills that will serve them for life.

I’ve also found a morning routine or checklist covering everything that must be completed before you all walk out the door is instrumental to an organised school and working day, just make sure everyone sticks to it!

Set expectations at work

Make it clear when you are available and when you are not. Don’t feel the need to apologise for not being available to work colleagues at certain times; you have two jobs and need to be present at certain times for both. Turn your phone off when you say you will not be available so the message is not diluted and your colleagues don’t ignore your schedule.

You can also ask colleagues or your team to categorise their emails. If it’s not urgent or can wait until a certain date, ask them to add this to the subject line.

Have a support network

There will be occasional school events that you or your partner are unable to attend due to prior work commitments that cannot be changed. Make sure you have a trusted support network, whether that’s grandparents, an aunt or a close friend, so that an adult attends these important occasions with your child.

Get to know other working parents in your office

From school readiness advice to babysitter tips, your fellow working parents understand the juggling act and are ready and willing to share, support and offer encouragement when you need it most.

Be proud

As a working parent – and especially for dads who work flexibly to take on caregiving responsibilities at home – you are demonstrating to your children the value of equality inside and outside the home. By supporting each other, you show them that together you can all achieve your full potential.

As you can see from my above advice and examples, it is entirely possible for working dads (and mums) to balance their career and their parenting priorities.  You just need to be organised, willing to reach out for support, safe in the knowledge that you have nothing to feel guilty about.

If you are interested in the topic of gender diversity, you may also find some of the below articles useful:

For anyone following women in tech, the past few months have been eventful to say the least. From Melinda Gates throwing her weight behind improving gender equality  in computer science, to a viral blog post about the treatment of female employees at a well-known Silicon Valley giant, the recent news is indicative of the wider situation: For women in the industry, it is one step forward, one step back.

You only need to look at the many female tech entrepreneurs making their mark on the landscape to see that progress is happening. However, it is no secret that IT continues to be a male-dominated space, arguably to a greater degree than many other industry sectors. The reasons for this are frequently cited.

The gender profiling of careers begins at school when girls are discouraged from taking STEM subjects and considering a future in tech. How IT is taught during these formative years should also bear some responsibility, as too often it does little to excite, engage and enthuse both gender.

Many women who do decide to pursue a career in the sector often find themselves guided towards client facing roles thanks to the myth that women have better soft skills. A lack of flexible working can also become a barrier to many women who have family commitments.

Yet around the world, employers are searching for people with IT skills. One of the most acute skills shortages we have seen over the past five years has been in the area of software and web development, and as global political instability continues, this skills shortage has the potential to become even more pronounced. The poor representation of women in IT does nothing to help close this skills gap.

So what can you do to the address this and help attract female talent to your organisation today?

Hire talent that can be up-skilled

I would always urge employers to think outside the box. Consider hiring a candidate who has the potential to meet their business requirements even if they require further in-company training. The time and resources needed to mould raw skills into an effective employee may ultimately be more productive for companies than engaging in an endless search for the perfect employee at a time when there is a global skills shortage in the sector. Such a culture will also enable women with some technical skills but who are perhaps in client-facing roles, to gain the experience they require and move into a position with a greater ‘tech’ remit.

Consider introducing ‘returnships’

In order to ensure that women are welcomed into the industry throughout their career, businesses should look at introducing returnships. One area where this idea has started to gain momentum is in the UK. These are returning professional internships, which act as a bridge back into senior roles for experienced professionals who have taken extended career breaks – in many cases women returning to work after maternity leave or having taken a career break to raise children. Usually, short-term employment contracts and returnships can help a returner update their skills, knowledge and experience in their previous role or possibly to transition into a new area.

Take the lead on flexible and remote working

The issue of getting work-life balance right is not unique to IT. However, tech organisations should look to be leaders in the flexible and remote working revolution. Given the increasing use of mobile devices and remote access for work, the productivity of working parents outside ‘normal’ working hours needs to recognised. If practical, priority should be weighted on the delivery of high-quality work and projects as opposed to needing to deliver during the ”standard” working hours.

Get involved in industry-led initiatives

Increased diversity of skills and gender in the IT sector stands to improve the industry as a whole. The industry’s reputation as male-dominated is likely to hamper its potential to attract the best new talent of all genders. We have a responsibility to counter that stereotype and promote IT as the exciting, dynamic and welcoming industry that it is. This includes the promotion of the many female role models in the UK’s tech space,  facilitating intra-company mentoring networks for women in the industry, and getting involved in internship programmes to ensure young people, including women, are exposed to the world of tech from an earlier age.

IT offers worthwhile and fulfilling careers for men and women alike, and we should work together to drive this message forward. In the process, we will help tackle an acute IT skills shortage and create even more diverse, energetic and innovative workplace cultures.

If you are interested in the topic of diversity, you may also find some of the below articles useful:

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